It is our hope that you're completely happy and satisfied with your order, but in case that you are not, we will gladly accept returns with a full refund within 14 days of the items being delivered to you, or are ready for pickup. This means, that if the buyer does not pick up the item within 14 days after the order is announced as ready for collection in either a parcel shop/box or in our physical store 'DANSKmadeforrooms', the right to a refund is already exceeded. Items ineligible for return include 'Made To Order' items and 'Archive/Reduced Price' items.
Original packaging and in new condition: Items returned to us must be in their original packaging and in a re-sellable condition. DANSK reserves the right to reject returns that do not meet this criteria.
If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued. The customer can then choose from the following options:
- The customer will pick up the product in store.
- The product will be shipped back to the customer at their own expense.
- The product will be recycled or donated.
We do not offer free returns, but we will gladly help to provide you with a return label. The return shipping fee will be retracted from the final refund.
Returns will not be picked up at a parcel box/parcel shop, and will therefore be returned to the sender after 10-14 days. DANSK doesn´t accept returns shipped with DAO.
Once your return is received at the store we will review its content to ensure that it meet our return policy requirements outlined above. Once approved we will issue a refund and notify you via a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow 2-6 business days for refunds to appear on your credit statement.
MADE TO ORDER
'Made To Order' items cannot be cancelled, modified nor refunded.
Items purchased online can be returned in our Copenhagen store DANSKmadeforrooms within 14 days of the items being shipped to you or are ready for pickup. Items must be in their original packaging and in a re-sellable condition, and a proof of purchase is required - physical or digital receipts are accepted.
In the event of a defect item, the item must be sent back to DANSK to be repaired or exchanged for a new item. We will arrange the transport by sending a label and / or a freight forwarder. We do not require you to send the item in the original packaging, but it is your own responsibility that the item is packed properly, so that the item can handle the transport without getting further damage.
If something is missing from the delivery/parcel DANSK must be notified within 72 hours of receipt.
Questions about this? Email us.