DEPOSIT
'Made To Order' items require a 50% deposit at time of ordering. We will honour a 24 hour time period in which a refund will be granted minus a 3% processing fee. After the 24 hour time period is over, orders cannot be cancelled, modified nor refunded.
LEAD TIME
Lead times vary but items are typically available within a 4-12 week time period. We will communicate an estimated time for each item. DANSK is not responsible for delays caused by production and/or transit times. Please note that due to Covid-19 and other external circumstances, manufacturing delays and shipping issues can occur, resulting in extended lead times. This is beyond our control, and will not be compensated in the form of free shipping, discounts, gift cards etc.
VARIATIONS
Variations in wood, finish and color may appear slightly differently than what appears on your computer screen in photographic form. We have sample pieces in our store and are more than happy to discuss options and concerns with you regarding your order. Wood is a natural material, where no two pieces of wood are alike and therefore no two completely identical structures and colors will occur. Wood is constantly changing, which means that the structure and the color will change over time, and the biggest changes will happen in the beginning.
SHIPPING & DELIVERY
We can offer shipping and delivery once the items have arrived at DANSK for an additional cost. 'Made To Order' items can also be picked up from our store location at no additional cost. Items must be retrieved within 7 business days of their arrival to DANSK store. After 7 business days, the item will be sent to our remote warehouse. This costs a fee of DKK 350,- + 3% of the price of the item per month as storage fee.
Partial delivery of multiple item orders may require delivery or pickup as the items become available at our store location.